Policy and Licensing

  • Setting detailed regulatory policy in harmony with the national telecommunications plan to ensure that high-quality, up-to-date telecommunication networks and services are provided at affordable prices for all citizens.
  • Working to bring about the total liberalization of the telecom services market by the end of 2005 in line with WTO/BTA commitments.
  • Forming a licensing framework for liberalized services to create a transparent, healthy and predictable sector and to stimulate growth.
  • Developing a licensing process for networks and services covering individual licenses and class licenses for all telecommunication applications.
  • Competition Safeguards
  • The NTRA has prepared the competition policy framework, prohibiting anti-competitive practices such as the misuse of a dominant position, cross-subsidization, refusal to supply essential facilities, vertical price squeezing, dumping, predatory pricing, misuse of information and restrictive agreements.
  • The NTRA is working to create a suitable environment for the liberalization of the market, in which there will be free competition and investment on a non-discriminatory basis.

Interconnection Directive

  • ​The NTRA has issued a framework that governs interconnection agreements and provision of services between licensed operators. The framework ensures that all licensees are treated fairly and in a non-discriminatory manner, and identifies the technical, commercial, legal and regulatory rules needed to ensure efficient and fair internetworking practices in the telecommunication market.
Frequency Spectrum Management

  • Developing the national frequency spectrum plan to increase efficiency.
  • Optimizing usage of the frequency spectrum in accordance with international regulations.
  • Maximizing the economic benefits of the frequency spectrum.
  • Monitoring the frequency spectrum in order to avoid harmful interference.
  • Frequency notification and registration.
  • International coordination with the other countries on frequency spectrum utilization.
  • Assigning frequencies to customers without affecting national security and defense.
  • ​Working in the interests of national security and defense, and supporting law enforcement and crime prevention.
Customer Care and Consumer Awareness

  • The NTRA Customer Service Center, launched September 2002, receives complaints from end users (free on 0800 333-0333 or 155) related to the quality, reliability and performance of operators and service providers, and works to ensure these companies’ compliance with license agreements.
  • The NTRA Customer Service Center provides information related to wireless equipment, licensing procedures, mobile services, payphones, Internet service providers, etc.
  • The NTRA encourages the creation of consumer associations and industry forums and works to create the right balance between the interests of industry and consumers.
  • The user rights protection committee provides consultation on the protection of telecommunications users’ interests.
  • Monitoring Quality of Service (QoS):
  • Conducting regular surveys, visits and measures to ensure that all operators provide high-quality telecommunication services to consumers.
  • Certifying mobile network stations according to environmental health and safety protocols for mobile radio base station installations.
  • Measuring the QoS of GSM coverage in Cairo and Alexandria each month, and three times a year in those areas in the rest of the country with GSM coverage.
  • Holding weekly meetings with GSM operators to discuss QoS issues.
  • Monitoring of data network performance in terms of approved technical criteria (latency, loss packet availability, etc.)

Universal Service/Access

  • Part of the NTRA’s annual budget surplus is channeled to the Universal Service Fund, which is used to create incentives for private investment to provide under-serviced areas with telecommunication services and facilities.
  • The NTRA defines universal service obligations and adopts technologically neutral licensing procedures based on competitive bidding processes.
  • Research & Development
  • The NTRA is concerned with the planning and development of the telecommunications sector in Egypt, and to this end carries out technical studies, tracks new technologies and works to solve technical problems.
  • ​The NTRA conducts research on specific topics, sometimes in cooperation with outside experts and specialized institutes, in order to encourage investment and thus ensure the provision of new services in the market.
Standardization and Type Approval

  • Identifying the standards applicable in Egypt for telecom services and equipment, both through the adoption of international standards and by developing its own standards. The authority is thus developing and enhancing service implementation, equipment type approval and QoS assessment methodologies and facilities, as well as building the necessary test laboratories.
  • Monitoring the impact of telecom equipment on public health and safety, in cooperation with concerned ministries and institutes, and making the necessary recommendations in line with international standards
  • National Numbering Plan Development.
  • The NTRA is responsible for the fair assignment of capacity to competing service providers for geographic and non-geographic applications, mobility services, and any special or abbreviated numbering or dialing formats.
  • The NTRA is developing a National Numbering Plan to accommodate new technologies, services and tariff and billing methodologies; to cater for new features such as number portability, carrier selection, number pooling, etc.; and to ensure sufficient capacity and availability of numbering resources over time in a fully competitive telecommunications environment, in line with international regulations.
​Economic Studies

  • Identifying and analyzing the key industry performance indicators to attract national and international investment opportunities.
  • Conducting research analysis and economic interpretation of current and newly introduced telecom services to ensure market liberalization and consumer welfare.
  • Assessing a cost model to ensure that telecom services tariffs are cost-oriented and to guarantee that services are reasonably priced.

Wireless Institutes Certification

  • Supervising institutes that run courses leading to internationally recognized telecommunications certification, such as GMDSS, according to regulations set by the concerned organizations.
  • Developing curricula and examination systems; monitoring the rules and technical progress of institutes; and developing rules for issuing, canceling or modifying certificates.