The CRPC’s role is based on the submittal of recommendations concerning the protection of the rights of telecom users. These recommendations are related to actions that protect the users’ interests or prevent any harmful practices in the ICT sector. Moreover, the most significant role of the Committee is to raise the users’ awareness by conducting an awareness campaign through various available channels. Within the framework of the scope of the mandates of the Committee, the following measures were taken:
- The issuance of the Code of Consumers’ Rights and Obligations which includes a set of guidelines that controls the relationship between the consumer and the operator and aims to spread the culture of rights and duties within the telecom sector.
- The modification of a set of items included in the contracts of the telecom operators (fixed - mobile) in a way that boosts the protection of consumers’ rights and obligations. In addition, general rules that should be incorporated in the contracts to be concluded with users as the companies were obligated to include them in all contracts entered into with the users. These general rules were announced to the public.
- The publication of soft copies of the contracts concluded with users on the official websites of the service providers, so that the user could review the contract before concluding it with sufficient time as he is given the right to choose between the best of them that suits his needs. Moreover, it has been announced, on the websites of all service providers, that if any user has a complaint, he/she can call 155 to submit it.
- The issuance of seven awareness publications (brochures) about various telecommunications services to be published and distributed in the telecom conferences and exhibitions held by the NTRA or which it is invited. These brochures deal with top-notch topics including:
The signing of a cooperation protocol between the NTRA and the General Federation of NGOs that focus mainly on provision of technical and logistical support to NGOs that the General Federation nominates to form a group of NGOs capable of handling users’ complaints and raising their awareness about the most significant procedures. In addition, two proposals of cooperation protocols with the National Council for Disability Affairs and another protocol proposal with the National Council for Women.The issuance of a recommendation on the modification of the articles related to telecommunications and the freedom of circulation of information in the amendments to the 2012 Constitution.The spread of the awareness on the truth about the electromagnetic waves emitted by mobile stations and devices, proving that so long as there is compliance with the international standards and abidance by health and safety guidelines on how to use the mobile phones, these waves then represent no harm. The Committee has issued a recommendation that was published in various mass media that the mobile phone call should not exceed six minutes to prevent any health harm. A brochure was issued on this important topic entitled "Health and Safety".The launch of a public awareness campaign under the slogan "Know your right" through field visits that were conducted to various governorates in the presence of the governor of each thereof to meet with the concerned parties there to raise awareness, through public conferences attended by representatives of municipality councils, service directorates, the religious endowments authority, the church, NGOs, a number of school students and media professionals. Representatives of the CRPC and the National Telecommunications Regulatory Authority (NTRA) delivered speeches in these events. The following governorates have already been visited: Suez, Qalioubia, South Sinai, Luxor, Port Said, Damietta. Furthermore, a seminar was held with Akhbar al-Youm Foundation, and another seminar was held at the headquarters of the National Council for Women. A page for CRPC was launched on the social networking sites (Facebook, Twitter and Youtube) with the aim of creating a state of communication and discussion to raise awareness about various telecom services and news locally and internationally. These pages will be announced and advertised soon to attract the largest number of users and boost interaction rates due to the high traffic on the social networking sites and their high impact on the propagation of awareness about various issues.The issuance of a recommendation to establish a call center for people with special needs from the deaf, mute and blind to communicate with them through devices that correspond to their needs. The call center shall mean receiving their complaints and demands about the communication services they deal with, as well as providing the information they need, In general about the various governmental or educational bodies.The production of a number of awareness videos for the disabled, explaining all telecommunication services translated into sign language for the deaf and dumb, and publishing them on the websites of the NTRA, and the NGOs concerned with the provision of services for the deaf and dumb.
- The role of the Consumers’ Rights Protection Committee (CRPC) that comprised the Code of Consumers’ Rights and Obligations.
- A directory of the telecommunication services that includes tips on awareness about telecom services, health and safety.
- Guidance brochures on: Safe Usage of the Internet - How to Protect Yourself Online - Safe Online Banking - Your Life is More Precious (Drive Safely) – Online Shopping.