Consumers’ Rights

  • To be safe and protected from hazards to their health and environment resulting from their exposure to the used technology
  • To select their services and their providers (vendors)
  • To complain to the service provider, take a ticket number from the service disc to follow it, or escalate it to NTRA as a second tier
  • To receive clear data on the service (conditions-prices)
  • To raise technical awareness on various telecom services
  • To have the phone numbers of the emergency services and call center declared
  • To get compensation for the failed service or the service that does not meet the consumer’s expectation
  • Terminating the service, without paying any compensation to the operator
  •  To enjoy universal access
  • To have his/her information protected
  • To get service quality that comply with the international standard specifications
  • To obtain accurate, understandable and monthly bills for products and services they authorize or purchase, without paying additional fees
  • To be protected from harmful practices committed by the operators such as spreading misleading data
  • Citizens with special needs have the right to have access to special services.

Consumers’ Obligations

  • The consumers should abstain from dealing with unauthorized bodies that are not licensed to provide telecom services. In addition, consumers should report on such bodies.
  • The consumers should report any violation to law
  •  The consumers should not violate the contractual stipulations or conditions of service provision
  • The consumers should not misuse or cause any harm to the infrastructure used in telecommunication services provision and they should abide by the legal and legitimate means of complaints
  • The consumers should report any stolen line .