The protection of the rights of telecom services users is considered one of
of the most significant mandates of special concern to the National Telecom
Regulatory Authority (NTRA) that considers it a national duty.
Thereupon, the NTRA has adopted a range of mechanisms that enable the user to
deal with various telecommunications services, and sought earnestly to protect
him from any unsatisfactory practices not to mention his rights enforced by law.
In this framework, the NTRA has taken the initiative to issue “The Telecom
Service Users’ Rights and Obligations Charter” in collaboration with the
Consumer Rights Protection Committee (CRPC) affiliated thereto. In fact, this
document has coincided with the eight fundamental consumer rights adopted by the
United Nations, rather the “Telecom Service Users’ Rights and Obligations
Charter” has added further details that take into account the needs of the ICT
To review the details of the “Telecom Service Users’ Rights and Obligations
Charter”, kindly visit the following link:http://tra.gov.eg/english/dpages_dpagesdetails.asp?id=449&menu=9