NTRA Issues The Periodic Consumers’ Survey Report

​The National Telecom Regulatory Authority (NTRA) issued lately its periodic report to capture the opinion of mobile service users. This report presents a comparative analysis of the user’s assessment of services provided by the four mobile operators operating in the Egyptian market. Surveys are conducted ten times every year, dealing each time with the four companies, examining a sample of users of each of them, based on high usage areas. Each report presents a comparative analysis of the services provided, expressed in graphs that reflect the users’ satisfaction with certain determinants such as the overall performance of the operator, an evaluation of customer service quality, accuracy of billing methods and other parameters that aim to determine the users' opinions to improve the services provided.