Cairo on 24 December 2019
The Minister of Communications and Information Technology Amr Talaat has held the first meeting with the new structure of the Consumers' Rights Protection Committee (CRPC) at the headquarters of the Ministry of Communications and Information Technology (MCIT), in the presence of the Acting Executive President of the National Telecom Regulatory Authority (NTRA) Mustafa Abdul Wahid.
At the beginning, Talaat thanked the new members for accepting to serve as members of the committee responsible for issuing recommendations on one of the main regulatory responsibilities supporting NTRA, namely protecting telecommunication consumers’ rights. He advised the committee to issue more recommendations to carry out awareness campaigns on consumers’ rights and duties.
The ICT Minister underlined NTRA role in regulating and governing telecommunication services, and highlighted MCIT efforts in improving the quality of telecommunication and internet services and using international standards to measure service quality.
Talaat stated that around 1.6 billion dollars were invested in the infrastructure to improve internet services, which helped boost the average internet speed from 5.7 to 20 Mbps. In addition, NTRA National Center for Services Quality Control and Monitoring was established to measure the quality of voice and internet services provided by telecommunication operators in Egypt, periodically, as well as enabling access of citizens to monthly measurement reports.
At the end of the meeting, the committee advised for reviewing the procedures of services provided to subscribers, the transition from one operator to another and the contracts between subscribers and service providers, to achieve a balanced relationship. This is in addition to developing a recommendation on protecting the privacy and confidentiality of the data of telecommunication service providers’ customers, and considering forming a sub-committee to look into citizen complaints.
The meeting was attended by the Associate ICT Minister for Networks and ICT Infrastructure Hossam El-Gamal. The CRPC is affiliated to NTRA and includes a number of prominent figures, experts with technological, medical, legal and media backgrounds, representatives of the civil society, professors and academics. It ensures that Egyptian users obtain their rights within the ICT sector, including fair competition, affordable prices, high quality services, antitrust, special focus on Persons with Disabilities (PwDs) and their services, and eliminating wrong practices through raising awareness of ICT services.
The ICT Minister issued a decree to restructure CRPC, headed by Eng. Mustafa Abdul Wahid. Members of the new structure are as follows:
- Osama Heikal, Former Minister of Information and Head of the Parliament's Media Committee
- Ahmed Zaki Badr, Former Minister of Local Development
- Sameh Farid, President of New Giza University
- Sherif Kamel, Dean of the School of Business at the American University in Cairo (AUC)
- Rady Abd EL Moaty, Chairman of the Consumer Protection Agency (CPA)
- Mostafa El Feki, Director of Bibliotheca Alexandrina (BA)
- Mai Abdel Hamid, Chairman of the Mortgage Finance Fund (MFF)
- Khaled Hanafy, a Person with Disability (PwD) and Member of Parliament
- Talaat Abdel-Qawy, Chairman of the General Federation of NGOs
- Soad El-Deeb, Chairman of the Qualitative Union of Consumers' Protection Associations
- Medhat El-Messiery, Professor of Physical Engineering at Cairo University
- Yasser Rizk, Chairman of Akhbar El-Youm
- Mohamed Salah El-din Montasser, Writer and Columnist at Al-Ahram Newspaper
- Galal Dowidar, Writer and Columnist at Akhbar El-Youm
- Khaled Sherif, Cequens Group Chairman
- Osama Kamal, TV Presenter
- Abdel Latif El-menawy, Writer and Columnist
- Mohamed Abu Shakka, Professor of Law
- Kamal Rayan Zayan, Head of Communications Deptartment at Al Alam Al Youm
- Ahmed Abd El Aziz, Director of Technical Policies at NTRA (CRPC Rapporteur)
- Hoda El-Deeb, Media Director at NTRA (CRPC Rapporteur)