Cairo on 11/7/2019
H.E. Dr. Amr Talaat, Minister of Communications and Information Technology, has inaugurated today the National Center for ICT Services Quality Control and Monitoring at NTRA's headquarters, in Smart Village. The inauguration has been attended by Eng. Mostafa Abdel Wahed, NTRA's Acting Executive President, Eng. Hossam El Gamal, Associate Minister for Networks and ICT Infrastructure, Eng. Yasser Shaker, CEO of Orange Egypt, Eng. Adel Hamed, CEO of Telecom Egypt, Eng. Khaled Hijazi, CEO of the Corporate Sector at Etisalat Misr, Eng. Osama Said, Technology Sector Director at Vodafone Egypt.
The inauguration comes within the framework of the Government’s keenness to enhance the quality of services provided to citizens, taking all measures to guarantee citizens' rights to access high-level telecom and internet services.
Following the inaugural ceremony, Dr. Amr Talaat has emphasized that the main objective of establishing the National Center for ICT Services Quality Control and Monitoring is to periodically measure the quality of voice and Internet services provided by service providers and telecom companies operating in Egypt. These measurement tests cover the whole country. The telecom services will be measured in 94 regions, 70 main roads and 25 centers of citizens’ communities and gatherings, such as malls, shopping centers and high-density government entities and authorities. Moreover, the Center aims to achieve and ensure transparency, as monthly reports will be published on the NTRA’s website (www.tra.gov.eg) with the aim of informing citizens and companies of the quality of ICT services provided. This helps citizens to opt for the most distinguished networks in the district they live or work in.
Dr. Amr Talaat has added that the Center's investments amount to 50 million Egyptian pounds as the first Quality of Service (QoS) report will be issued at the beginning of next September. Dr. Talaat also indicated that this project has been implemented through the partnership with the four telecom operators. There has been an ongoing communication between the Center’s staff and the telecom companies at the technical and administrative levels concerning the measurement methods and techniques, and the most significant indicators to be issued in the Center's reports. HE the ICT minister stated that the measurements that will be mentioned in the reports will not be limited to quality of service only, but will also include the reasons for the decline in services to be avoided by the companies in the future.
Eng. Mustafa Abdel Wahid, NTRA’s Acting Executive President, has highlighted that that the Center’s establishment seeks to keep pace with the new advancements and international standards for measuring the quality of telecom services, enhance the international ranking of Egypt in the global arena, especially in the international telecom market. This will eventually pave the way for the Egyptian market to launch new telecom services such as 5G mobile services and its various applications such as IoT.
It is worth mentioning that the NTRA has entered into a contract with Rohde & Schwarz Company, one of the largest German companies in service quality measurement in the world, and an active member of international organizations specialized in this field. The Company endeavours to transfer expertise and know-how to NTRA’s experts and engineers to deal with the most advanced and sophisticated equipment to test the services, given that NTRA has high-caliber experts and competencies in this field. The NTRA also developed and installed the state-of-the-art and best service quality measurement equipment, operation systems and devices to issue reports and complete measurements and results with the mention of any reasons for any violations observed.