Press Releases
The NTRA’s National Center For Services Quality Control And Monitoring Issues 3rd QoS Benchmark Report for November 2019
1/1/2020
Cairo on 1 January 2020
Within the framework of the keenness of the Ministry of Communications and Information Technology to enhance the quality of telecom services provided to citizens, the NTRA's National Center for ICT Services Quality Control & Monitoring has issued today its November report on the results of the measurements of the quality of voice and internet services provided by telecom operators operating in Egypt. These tests were conducted during last month for approximately 23,500 kilometers of populated areas in Egypt, divided into approximately 80 main roads and streets. The measurement tests were undergone for voice and data services as thousands of test calls were made in addition to the tests made for data or mobile Internet services.

  • The quality of voice and data services has been evaluated as per a set of internationally acknowledged QoS standards. The quality of voice services has been evaluated according to a set of criteria, most importantly the call blocked rate, the dropped call rate, in addition to the voice quality. As for the quality of the data or mobile internet services, they were evaluated as per several KPIs, mainly the data download and upload throughput.
  • Vodafone Egypt: the measurements were made for (80) cities and districts. There are (29) cities and districts that still have problems with the quality of voice services, most importantly: Madinaty, Badr and Nasr City 1& 2, Al Abbasiya, Al Obour, Al Rehab, Al Tagamoa, Helwan 2 (Cairo) in addition to Alexandria East 2.
  • Etisalat Masr: the measurements were made for (80) cities and districts. There are (29) cities and districts that still have problems with the quality of voice services, most importantly: Al Obour, Al Rehab, Madinaty, Badr, Al Tagamoa, Nasr City 2, Al Marj, Al Abbasiya, Al Manial, Shubra, Shubra El-Kheima, Halwan 1 & 2, Al Muqattam and Imbaba (Cairo and Giza) and the districts of Alexandria East and Marsa Matrouh.
  • Orange Egypt: the measurements were made for (80) cities and districts. There are (40) cities and districts that still have problems with the quality of voice services, most importantly: Nasr City (Cairo), and Alexandria East and Alexandria West.
  • WE: the measurements were made for (80) cities and districts. There are (67) cities and districts that still have problems with the quality of voice services, most importantly: Madinaty, Badr, Al Obour, Al Rehab, Nasr City 1&2, Ein Shams, Al Marj, Helwan, Maadi, Al Muqattam, El-Sheikh Zayed, 6th October, Faisal, Al Haram. Imbaba, Al Mohandessen (Cairo and Giza) and the districts of Alexandria East, Alexandria West and Marsa Matrouh.
However, the report showed that quality level of data services is acceptable on all networks. Within our keenness to attain transparency, the QoS benchmarking report for November was published on the NTRA's website in a simplified way to inform citizens about the quality of services provided by telecom companies and operators throughout Egypt, helping them get information about the assessment of networks in their residential places  through an interactive map already published on the same website.

For more details about the Quality of Service report, kindly visit the NTRA’s website (tra.gov.eg).