Press Releases
The NTRA’s National Center For Services Quality Control And Monitoring Issues 3rd QoS Benchmark Report for September 2019
11/1/2019

In light of MCIT's keenness to enhance the quality of telecom services provided to citizens, the NTRA's National Center for ICT Services Quality Control & Monitoring has issued today its third benchmarking report on the quality of voice and internet services provided by telecom operators operating in Egypt. The report demonstrated improvement in the quality of service provided by the four mobile operators for September compared to August 2019. The quality of service tests were conducted last September for approximately 23,500 kilometers of populated areas in Egypt, divided into approximately 125 areas, main roads, axes and strategic places. The measurement tests were undergone for voice and data services as tens of thousands of test calls were made as well as the tests of data or mobile Internet services.

The quality of voice and data services was assessed as per a number of internationally-acknowledged QoS standards as the evaluation of the quality of voice services was made according to several KPIs, most importantly, measuring the call blocked rate, the dropped call rate, in addition to the voice quality, the speed and stability of call. As for the quality of the data or mobile internet services, they were evaluated as per several KPIs, mainly the data download and upload throughput.
The September Benchmarking Report has demonstrated the following:
  1. The results of the evaluation of voice services for September 2019:
    • It was observed that the standard of the quality of calls for both Vodafone and Etisalat, as the number of total areas (evaliuation and assessmnet areas as per the licenses granted to companies) affected by the problems of standard of quality of voice calls of Vodafone problems decreased from (6) areas (17 detailed areas breaching the quality standards in August) to (4) areas (18 detailed areas) in September. As for Etisalat, the number of (22) areas (37 detailed areas) was decreased to (14) areas (42 detailed areas). The number (22) areas (39 detailed areas) remained as is: (22) areas (43 detailed areas) for Orange.
    • The unsuccessful call setup problem is concentrated in Cairo and Giza for the services provided by WE and in Giza and Delta for the services provided by Etisalat, and in Delta, Upper Egypt and Canal for Orange, and in Cairo and Delta for Vodafone.
  2. The results of the evaluation of data services for September 2019:
    • Where the report showed that quality level ofdata services is acceptable on all networks with a considerable improvement for WE in most parts of the Republic and a remarkable distinction for Orange in terms of the data upload throughput.
    • The report also showed an increase in the number of affected areas due to failed Internet connection during downloading and uploading data for Etisalat.
In order to attain transparency, the QoS benchmarking report was published on the NTRA's website in a simplified way to inform citizens about the quality of services provided by telecom companies and operators throughout Egypt, helping them get information about the assessment of networks in their residential places  through an interactive map already published on the same website.

The report reflects the real quality of telecom services; as the NTRA shall, after the publication of the report, notify the operators and companies of the details of the violations monitored in the report and the areas where they were spotted. The companies will be given a period of time companies to resolve these problems. In case they are not resolved within three months in accordance with the terms and conditions of the license awarded to the companies, the NTRA shall apply the applicable penalties regulation

For more details about the Quality of Service report, kindly visit the NTRA’s website (tra.gov.eg) which shows a nationwide interactive map of the quality of voice and internet services provided by the telecom companies and operators operating in Egypt.