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Frequency Spectrum
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Regulations
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Type Approvals
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Approved Equipment List
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Approved Mobile Phones
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Forms
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Accredited Bodies for Submitted Test Sheets
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Licensing
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Regulations
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Numbering
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Number Portability
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Customer Service
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Regulations
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Quality of Service
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Mobile Operators Benchmarking
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Health & Environment
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Legalities
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International Activities
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| Telecom Consumers' & Services Survey |
| NTRA conducts tracking surveys with different telecom consumers in the Egyptian Market, to obtain their assessment of the provided services. NTRA will start publishing the comparison reports on the website.
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| To the users of telecom services in Egypt |
In case you face any problem while calling 155 (NTRA’s hotline), and you could not reach it due to traffic congestion and your complaint was about MNP among mobile Operators, kindly do either of the following Send an email to: CCComplaints@tra.gov.eg Send a fax to: 02 35344155.
Customers' complaints statistics
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| Within the framework of the preparation to face the depletion of IPv4 address, Egypt IPv6 Taskforce is currently participating in the proceedings and activities of the IPv6week. In this momentous regional event, many tests will take place and will be carried out by international experts to measure the efficiency of network devices, servers and computers operating with IPv6 address in the IPv6 lab of the Egyptian taskforce, in addition to the measurement of the efficiency of the ISP’s network providing service to IPv6 lab. |
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| Egypt to Host the First Workshop for CyberSecurity Researches Under the Auspices of NTRA
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| Under the auspices of the National Telecom Regulatory Authority (NTRA), the first Workshop for CyberSecurity Researches will be held in Egypt in the period from 27 to 30 May 2013 at the Smart Village. This Workshop aims to discuss the latest researches and developments taking place in the field of cybersecurity as research papers on various fields related to CyberSecurity will be submitted in it.
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| Administrative Court Ruling to Block Youtube |
| Referring to the State Council's Administrative Court ruling issued on February 9, 2013 to block YouTube for a 30 day period, the National Telecom Regulatory Authority (NTRA) asserts and emphasizes its respect for the Egyptian Administrative Court rulings. In this concern, NTRA shall take the necessary measures and carry out the ruling as soon as it receives a copy of the verdict.
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| The Commencement of the Public Phase of the Domain Names Registration with Arabic letters under the International TLD '.masr' |
| The commencement of the public phase (that is, 3rd and final phase) of the Domain Names Registration with Arabic letters under the international Top-Level Domain (TLD) '.masr' will be launched tomorrow, Wednesday, January 9, 2013, starting @ 10am. |
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| NTRA’s BoD Agrees to Take the Needed
Procedures & Commence the Process of the Unified
Telecom Licenses Award
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| The Board of Directors of the National Telecom Regulatory Authority (NTRA), chaired by HE Eng. Hany Mahmoud, the Minister of Communications and Information Technology, convened yesterday. NTRA’s BoD discussed in this meeting a number of topics, most importantly those related to the Unified Communications License and the tender launch mechanism and implementation. |
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| The Blockage of Pornographic Sites
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| With regard to the statement notice sent by the Attorney General Abdel Meguid Mahmoud to the Minister of Communications and Information Technology and NTRA concerning the execution of the Administrative Court’s ruling that rules the blockage of pornographic sites that was issued in 2009 (after he had received reports from an Egyptian citizen in this regard. |
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| NTRA’s BoD Agrees to Launch a Tender
For MVNO license
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| In its meeting that was held today and chaired by Dr. Mohammed Salem, the Minister of Communications and Information Technology, the NTRA’s BoD agreed , in principle, to launch a tender for Mobile Virtual Network Operator (MVNO) license (Class License). A technical, financial and legal committee will be formed to put down the regulatory framework and determinants that regulate the service provision. This committee will finalize the RFP and tender documents no later than three months from the date of issuance of BoD’s resolution.
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| NTRA's R&D department was established in 2007 with key objectives of
supporting national research activities in the area of telecommunications,
watching for and keeping pace with emerging telecom technologies and applications, and bridging the gap between academic activities and technical developments from one perspective and policy visions and market needs from another.
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| World Consumer Rights Day (WCRD)
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| The protection of the rights of telecom services users is considered one of of the most significant mandates of special concern to the National Telecom Regulatory Authority (NTRA) that considers it a national duty. |
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| General Rules of Customers Rights Protection |
| Within the framework of the keenness of National Telecom Regulatory Authority (NTRA) to activate the provisions of Telecom Regulation Law No. 10/ 2003 and continue carrying out its mandate to supervise, regulate and support the telecom sector in compliance with the protection of free competition, investments and customers' rights, and pursuant to the provisions of articles (2/4), (5/6), (13/7), (18/2), (25/7) and (19) of the said Law with regard to the NTRA's competence to take all the necessary actions for the protection of telecom services users. This takes place through setting up the rules that ensure such protection as setting up such rules is considered part and parcel of the NTRA's core mandate. |
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| "Know Your Rights" Awareness Campaign |
| It is the core mission of the National Telecom Regulatory Authority (NTRA) to spread the culture of "Rights & Duties" within the ICT sector. It exerts all efforts to consolidate the relations with the civil society organizations as a nucleus of fruitful cooperation between them that aims to raise the consumer's awareness of various telecom services. Within the framework of its keenness to carry out its mandate, the NTRA has launched an awareness Campaign under the slogan "Know Your rights". |
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| Arab Telecommunications and Information Council of Ministers (ATICM)’s 16th session |
| Within the framework of the proceedings of the meeting of the Arab Telecommunications and Information Council of Ministers (ATICM)’s 16th session that was wound up on 5 June 2012 in Wahran, Algeria, Egypt and Algeria were elected members of ATICM’s Executive Office in addition to the member states of Troika. These member states are as follows: Qatar, Palestine, KSA, Sudan, Iraq, and Somalia. In addition, Egypt was elected president of ATICM’s Executive Office, and Qatar was elected Vice-President thereof. |
| League of Arab States |
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| An Announcement Concerning
The Type Approval Samples of Mobile Phones
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| Starting from Sunday 04/09/2011, the following procedures will apply to type approval samples that will be submitted after that date. |
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| 15th meeting of the Arab Spectrum Management Group |
| The National Telecom Regulatory Authority (NTRA) hosts the 15th meeting of the Arab Spectrum Management Group (ASMG) in the period from 2 to 5 October 2011. |
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| The Arab Safety Internet Portal |
| The Arab Safety Internet Portal (AMANAK) is the first online safety portal in the Arabic language that provides information and sources for the safe usage of the Internet. |
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| NTRA wins 'Most Progressive Telecom Regulator in North Africa of the Year Award' |
| In 2010, and as a testament of its competence, the Egyptian NTRA won 'Most Progressive Telecom Regulator in North Africa of the Year Award' at the SAMENA Telecommunications Council 2010 Awards ceremony in Casablanca.
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| Arab States Regional Preparatory Meeting |
| The International Telecommunications Union (ITU) has launched an initiative that aims to get the feedback of various regions and attain the highest level of harmonization of positions on important topics to be discussed during the World Conference of the International Telecommunications (WCIT-12) and World Telecommunication Standardization Assembly (WTSA-12 ) (which will be held in Dubai, in November and December 2012 respectively). Within the framework of this initiative, the NTRA is organizing the Arab States Regional Preparatory Meeting for WTSA-12 and WCIT-12 organized by ITU, during the period from 28th April to 1st May 2012. This Preparatory Meeting will be followed by the second meeting of the Arab Working Group for the preparation of the WCIT-12 that will be held on 2nd May 2012 and the fifth meeting of the Arab Working Group for Standardization to be held on 3rd May 2012 at the Intercontinental City Stars Hotel, Cairo. |
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| NTRA to Host ARNET’s Meetings |
| The National Telecommunications Regulatory Authority (NTRA) is hosting the Arab Regulators Network (ARNET) meetings that will be held in Sharm El-Sheikh in the period from 10 to 12 April 2012. |
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| First African Regional Preparatory meeting for WCIT-12 and WTSA-12 |
| NTRA is hosting the 1st African Group Preparatory Meeting for WCIT-12 and WTSA-12 at Intercontinental City Stars Hotel, Cairo, Egypt from 14-17 November 2011. |
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| NTRA and OIC countries to join efforts against Cyber threats |
| On 8-9 June, NTRA hosts the Middle-East meeting of the OIC-CERT (The Organization of the Islamic Conference-Computer Emergency Response Team) at Intercontinental Semiramis, Cairo. |
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| The Fourth NTRA Annual Conference |
| The National Telecom Regulatory Authority is paying due attention to the development of the Internet and to enhancing its access within the Egyptian Community, The conference was held on 21 – 22 April 2010 in Sharm el Sheikh |
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