Consumers’ Rights

1. To be safe and protected from hazards to their health and environment resulting from their exposure to the used technology
2. To select their services and their providers (vendors)
3. To complain to the service provider, take a ticket number from the service disc to follow it, or escalate it to NTRA as a second tier
4. To receive clear data on the service (conditions-prices)
5. To raise technical awareness on various telecom services
6. To have the phone numbers of the emergency services and call center declared
7. To get compensation for the failed service or the service that does not meet the consumer’s expectation
8. Terminating the service, without paying any compensation to the operator
9.  To enjoy universal access
10. To have his/her information protected
11. To get service quality that comply with the international standard specifications
12. To obtain accurate, understandable and monthly bills for products and services they authorize or purchase, without paying additional fees
13. To be protected from harmful practices committed by the operators such as spreading misleading data
14. Citizens with special needs have the right to have access to special services.

Consumers’ Obligations

1. The consumers should abstain from dealing with unauthorized bodies that are not licensed to provide telecom services. In addition, consumers should report on such bodies.
2. The consumers should report any violation to law
3.  The consumers should not violate the contractual stipulations or conditions of service provision
4. The consumers should not misuse or cause any harm to the infrastructure used in telecommunication services provision and they should abide by the legal and legitimate means of complaints
5. The consumers should report any stolen line .