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Important Notification
Regulations of Customs Release & Wireless Equipment Usage during Egypt's Economic Conference
On the occasion of Egypt Economic Development Conference which will be held in Sharm el-Sheikh, the National Telecommunications Regulatory Authority (NTRA), in collaboration with the Ministry of Communications and Information Technology (MCIT) has taken all measures to facilitate the issuance of customs releases of the devices and equipment for the delegations and representatives of satellite stations companies participating in the Conference.
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Telecom Consumers' & Services Survey
NTRA conducts tracking surveys with different telecom consumers in the Egyptian Market, to obtain their assessment of the provided services. NTRA will start publishing the comparison reports on the website.
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To the users of telecom services in Egypt
In case you face any problem while calling 155 (NTRA’s hotline), and you could not reach it due to traffic congestion and your complaint was about MNP among mobile Operators, kindly do either of the following Send an email to: CCComplaints@tra.gov.eg Send a fax to: 02 35344155.
Customers' complaints statistics
   
Egypt’s Participation in IPv6week
Within the framework of the preparation to face the depletion of IPv4 address, Egypt IPv6 Taskforce is currently participating in the proceedings and activities of the IPv6week. In this momentous regional event, many tests will take place and will be carried out by international experts to measure the efficiency of network devices, servers and computers operating with IPv6 address in the IPv6 lab of the Egyptian taskforce, in addition to the measurement of the efficiency of the ISP’s network providing service to IPv6 lab.
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Press Releases
Internet governance
H.E. Eng. Atef Helmy, Minister of Communications and Information Technology, welcomed the announcement by the U.S. National Telecommunications and Information Administration (NTIA), issued on Friday, 14 March 2014.
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NTRA's Meeting with The Callers For The Internet Revolution
NTRA, headed by Eng. Hisham Elayly, the Executive President, convened yesterday with the callers for and representatives of the "Internet Revolution" (Eng. Moemn Hani – Eng. Rami Isaac – Eng. Islam Khaled – Eng. Sharif Intisar – Mr. Mohamed Sayed) with the attendance of General Atef Jacob, Head of the Consumer Protection Agency and member of the NTRA's Consumers Rights Protection Committee (CRPC) in addition to some members of the Committee. The meeting dealt with the debate on the most important obstacles and problems facing youth in online services, with regard to the quality of service, prices or customer service provided by ISPs.
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Research and Development activities
NTRA's R&D department was established in 2007 with key objectives of supporting national research activities in the area of telecommunications, watching for and keeping pace with emerging telecom technologies and applications, and bridging the gap between academic activities and technical developments from one perspective and policy visions and market needs from another.
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NTRA’s Sponsorship of Graduation Projects (2014 - 2015)
The National Telecom Regulatory Authority is providing technical and financial support for promising graduation projects for the academic year 2014-2015. Submission deadline Dec, 6th, 2014.
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Consumers Rights Protection Committee
World Consumer Rights Day (WCRD)
The protection of the rights of telecom services users is considered one of of the most significant mandates of special concern to the National Telecom Regulatory Authority (NTRA) that considers it a national duty.
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General Rules of Customers Rights Protection
Within the framework of the keenness of National Telecom Regulatory Authority (NTRA) to activate the provisions of Telecom Regulation Law No. 10/ 2003 and continue carrying out its mandate to supervise, regulate and support the telecom sector in compliance with the protection of free competition, investments and customers' rights, and pursuant to the provisions of articles (2/4), (5/6), (13/7), (18/2), (25/7) and (19) of the said Law with regard to the NTRA's competence to take all the necessary actions for the protection of telecom services users. This takes place through setting up the rules that ensure such protection as setting up such rules is considered part and parcel of the NTRA's core mandate.
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"Know Your Rights" Awareness Campaign
It is the core mission of the National Telecom Regulatory Authority (NTRA) to spread the culture of "Rights & Duties" within the ICT sector. It exerts all efforts to consolidate the relations with the civil society organizations as a nucleus of fruitful cooperation between them that aims to raise the consumer's awareness of various telecom services. Within the framework of its keenness to carry out its mandate, the NTRA has launched an awareness Campaign under the slogan "Know Your rights".
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NTRA News
The NTRA hosted the EMERG Workshop
The NTRA hosted the EMERG Workshop on Fibers to the homes (FTTH) Regulatory Policies update in partnership with the European commission during the 21st- 22nd of January 2015. A lot of important points concerning the FTTH were tackled and a solid conclusion was reached.
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NTRA participation in Smart Water Management events
Within the framework of ITU's activities, several events was organized such as, the 7th meeting of the Focus Group on Smart Sustainable Cities (FG-SSC), the Forum on 'Smart sustainable cities: a rising priority for decision-makers', and the 5th meeting of the Focus Group on Smart Water Management (FG-SWM) which was held in Reading, UK, in the period from 2 to 6 March 2015.
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NTRA Signed a MoU memorandum with ITI
Eng. Hesham El Alaily, NTRA's Executive President and Eng. Heba Saleh, Institute of Information Technology (ITI) Chairwoman signed a Memorandum of Understanding (MoU) that aims to enhance and strengthen mutual cooperation in training and capacity building of calibers and personnel operating in domain names industry.
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Participated of NTRA in the ITU TELECOM WORLD Exhibition and Forum in Doha
Within the framework of the ITU's activities and mandate, a delegation headed by Eng. Hesham El Alaily, NTRA's Executive President participated in ITU TELECOM WORLD Exhibition and Forum in the period from 7 December to 10 December 2014, in Doha, Qatar.
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Events
NTRA actively participated in Cairo ICT 2013
The 17th round of Cairo ICT, Egypt’s largest annual technology conference and tradeshow, was held under the slogan “Building Bridges”, from 9 to 12 December 2013. Cairo ICT is considered an important tool that can help in boosting the economy and creating communication channels between Egypt, the Arab region and Africa.
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NTRA Annual Conferences
The Fourth NTRA Annual Conference
The National Telecom Regulatory Authority is paying due attention to the development of the Internet and to enhancing its access within the Egyptian Community, The conference was held on 21 – 22 April 2010 in Sharm el Sheikh
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