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Frequency Spectrum
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Regulations
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Forms
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Type Approvals
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Approved Equipment List
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Approved Mobile Phones
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Forms
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Accredited Bodies for Submitted Test Sheets
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Licensing
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Regulations
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Numbering
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Number Portability
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Customer Service
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Regulations
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Quality of Service
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Mobile Operators Benchmarking
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Health & Environment
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International Activities
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Wireless Institutes
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| Market Analysis Questionnaires |
| Within the framework of the NTRA’s keenness to create a competitive and fair milieu that helps in developing the ICT sector and providing opportunities to all companies operating in this sector without discrimination as per the provisions of Telecom Regulation Law No. 10/2003 in articles (2, 4, 24, 25-17), kindly be informed that the NTRA will shortly announce the free competition rules and regulations that aim to analyze telecom markets, and evaluate competition in every market, taking the regulatory measures that facilitate the current obstacles and prevent any arising anti-competitive practices.
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| To the users of telecom services in Egypt |
In case you face any problem while calling 155 (NTRA’s hotline), and you could not reach it due to traffic congestion and your complaint was about MNP among mobile Operators, kindly do either of the following Send an email to: CCComplaints@tra.gov.eg Send a fax to: 02 35344155.
Customers' complaints statistics
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| National Broadband Plan 'eMisr' on Thursday November 17th, 2011 |
| The National Telecom Regulatory Authority of Egypt announced the launch of the National Broadband plan, eMisr, on Thursday November 17th, 2011. On this occasion, the NTRA organized a webinar from 10:00 AM to 2:30 PM to present the different modules of 'eMisr'. The sessions were webcasted on NTRA's website.
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| The NTRA Announces the Success of the New Mobile Numbering Scheme Activation & Increase of the Mobile Number to 11 Digits |
| The National Telecom Regulatory Authority (NTRA) has announced that the mobile operators managed successfully to implement and activate the new plan to increase the length of the current mobile numbers from 10 to 11 digits Thursday 6/10/2011. |
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| A Warning Statement Against Deceptive Messages
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| "The National Telecom Regulatory Authority (NTRA) calls on all telecom users not to deal at all with any text or voice message (they receive on their mobile phones or via e-mail). In addition, the NTRA calls on all users not to respond to any calls they receive from unknown sources or persons as these calls aim nothing but swindle on users by claiming that they have won delusive contests or asking them to enter a certain code in order to get a prize. Eventually, the caller would have his credit withdrawn through his mobile or by having his banking accounts hacked".
In case there is any inquiry, please call 155 (the NTRA's hotline) or send fax to 0235344155 or an email to CCComplaints@tra.gov.eg .
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| Within the framework of the preparation to face the depletion of IPv4 address, Egypt IPv6 Taskforce is currently participating in the proceedings and activities of the IPv6week. In this momentous regional event, many tests will take place and will be carried out by international experts to measure the efficiency of network devices, servers and computers operating with IPv6 address in the IPv6 lab of the Egyptian taskforce, in addition to the measurement of the efficiency of the ISP’s network providing service to IPv6 lab. |
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| NTRA’s BoD Agrees to Launch a Tender
For MVNO license
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| In its meeting that was held today and chaired by Dr. Mohammed Salem, the Minister of Communications and Information Technology, the NTRA’s BoD agreed , in principle, to launch a tender for Mobile Virtual Network Operator (MVNO) license (Class License). A technical, financial and legal committee will be formed to put down the regulatory framework and determinants that regulate the service provision. This committee will finalize the RFP and tender documents no later than three months from the date of issuance of BoD’s resolution.
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| March 23, 2012 a Deadline for Changing Mobile Numbers |
| The National Telecom Regulatory Authority (NTRA) has announced that Friday March 23, 2012 will be the date of the operation cessation of the old Numbering scheme (10 digits). In case the call is made as per the old numbering scheme, the caller will not be able to make and terminate his call. Instead he will get a voice alert that alerts and warns him of an error in the call connection and the necessity of correcting it by adding another digit and try again to make the call.
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| WhatsApp Services Monitoring Rumor |
| It has been observed recently that there were warning messages spread on the mobile phones and the interactive online networks sent to mobile service users warning them about downloading a specific URL that had been sent to mobile phones. The warning messages alleged that the sender of that link was the National Telecom Regulatory Authority (NTRA) that aimed to monitor and censor WhatsApp services.
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| NTRA's R&D department was established in 2007 with key objectives of
supporting national research activities in the area of telecommunications,
watching for and keeping pace with emerging telecom technologies and applications, and bridging the gap between academic activities and technical developments from one perspective and policy visions and market needs from another.
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| World Consumer Rights Day (WCRD)
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| The protection of the rights of telecom services users is considered one of of the most significant mandates of special concern to the National Telecom Regulatory Authority (NTRA) that considers it a national duty. |
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| General Rules of Customers Rights Protection |
| Within the framework of the keenness of National Telecom Regulatory Authority (NTRA) to activate the provisions of Telecom Regulation Law No. 10/ 2003 and continue carrying out its mandate to supervise, regulate and support the telecom sector in compliance with the protection of free competition, investments and customers' rights, and pursuant to the provisions of articles (2/4), (5/6), (13/7), (18/2), (25/7) and (19) of the said Law with regard to the NTRA's competence to take all the necessary actions for the protection of telecom services users. This takes place through setting up the rules that ensure such protection as setting up such rules is considered part and parcel of the NTRA's core mandate. |
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| "Know Your Rights" Awareness Campaign |
| It is the core mission of the National Telecom Regulatory Authority (NTRA) to spread the culture of "Rights & Duties" within the ICT sector. It exerts all efforts to consolidate the relations with the civil society organizations as a nucleus of fruitful cooperation between them that aims to raise the consumer's awareness of various telecom services. Within the framework of its keenness to carry out its mandate, the NTRA has launched an awareness Campaign under the slogan "Know Your rights". |
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| An Announcement Concerning
The Type Approval Samples of Mobile Phones
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| Starting from Sunday 04/09/2011, the following procedures will apply to type approval samples that will be submitted after that date. |
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| 15th meeting of the Arab Spectrum Management Group |
| The National Telecom Regulatory Authority (NTRA) hosts the 15th meeting of the Arab Spectrum Management Group (ASMG) in the period from 2 to 5 October 2011. |
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| Cairo ICT 2011 |
| Under the auspices of H.E. Dr. Magued Osman, the Minister of Communications and Information Technology, Cairo ICT 20011 was officially inaugurated on 25 May 2011. |
| Cairo ICT Website |
Dr. Amr Badawi Speech |
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| The Arab Safety Internet Portal |
| The Arab Safety Internet Portal (AMANAK) is the first online safety portal in the Arabic language that provides information and sources for the safe usage of the Internet. |
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| NTRA wins 'Most Progressive Telecom Regulator in North Africa of the Year Award' |
| In 2010, and as a testament of its competence, the Egyptian NTRA won 'Most Progressive Telecom Regulator in North Africa of the Year Award' at the SAMENA Telecommunications Council 2010 Awards ceremony in Casablanca.
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| Arab States Regional Preparatory Meeting |
| The International Telecommunications Union (ITU) has launched an initiative that aims to get the feedback of various regions and attain the highest level of harmonization of positions on important topics to be discussed during the World Conference of the International Telecommunications (WCIT-12) and World Telecommunication Standardization Assembly (WTSA-12 ) (which will be held in Dubai, in November and December 2012 respectively). Within the framework of this initiative, the NTRA is organizing the Arab States Regional Preparatory Meeting for WTSA-12 and WCIT-12 organized by ITU, during the period from 28th April to 1st May 2012. This Preparatory Meeting will be followed by the second meeting of the Arab Working Group for the preparation of the WCIT-12 that will be held on 2nd May 2012 and the fifth meeting of the Arab Working Group for Standardization to be held on 3rd May 2012 at the Intercontinental City Stars Hotel, Cairo. |
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| NTRA to Host ARNET’s Meetings |
| The National Telecommunications Regulatory Authority (NTRA) is hosting the Arab Regulators Network (ARNET) meetings that will be held in Sharm El-Sheikh in the period from 10 to 12 April 2012. |
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| First African Regional Preparatory meeting for WCIT-12 and WTSA-12 |
| NTRA is hosting the 1st African Group Preparatory Meeting for WCIT-12 and WTSA-12 at Intercontinental City Stars Hotel, Cairo, Egypt from 14-17 November 2011. |
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| NTRA and OIC countries to join efforts against Cyber threats |
| On 8-9 June, NTRA hosts the Middle-East meeting of the OIC-CERT (The Organization of the Islamic Conference-Computer Emergency Response Team) at Intercontinental Semiramis, Cairo. |
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| The Fourth NTRA Annual Conference |
| The National Telecom Regulatory Authority is paying due attention to the development of the Internet and to enhancing its access within the Egyptian Community, The conference was held on 21 – 22 April 2010 in Sharm el Sheikh |
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