155
NTRA issues 2023-second quarter report on Mobile Service Quality Measurement

In light of the National Telecommunications Regulatory Authority’s “NTRA” efforts to enhance the quality of telecom services provided for users, the National Telecom Center for Monitoring Service Quality, subordinate to NTRA, issued its quality measurement report for the second quarter (Q2) of 2023 (from April to June 2023).

Measurement methodology entailed conducting quality-measuring tests on samples of voice calls and data services to determine the quality of telecom services provided for users within Egypt’s market. To this end, measuring equipment and vehicles were used for distances of 150 thousand kilometers, across major and sub roads of urban and rural areas, during second quarter of 2023.

Report findings were based on measuring the Key Performance Indicators of voice and data services as follow:

Key Performance Indicators (KPIs) of voice service:

Data service KPIs:

Below is the total number of cities and districts where voice quality issues were monitored in 2023-Q2, compared to 2023-Q1:

Below is the total number of cities and districts where data quality issues were monitored in 2023-Q2, compared to 2023-Q1:

Measures taken by NTRA to improve service quality for users:

1 Number of areas being measured was augmented to 114

NTRA increased the number of areas being measured to 114, in order to ideally assess the level of operators’ compliance with quality parameters.

2. Fines of about EGP 20 million were imposed on mobile operators

NTRA imposed fines of about EGP 20 million on mobile operators for trespassing the parameters of mobile service quality during 2023-Q2.

3. New 862 cell sites were approved during 2023-Q2

NTRA approved the deployment of new 862 cell sites in Q3-2023, by an increase of 37% in comparison to same period of 2022.

4. Voice and data-transfer services were provided within the first phase of “Haya Karima” Initiative

NTRA provided voice and data coverage via mobile networks for 118 villages enlisted within the first phase of “Haya Karima”.

5. Law enforcement campaigns were executed nationwide to improve service quality

NTRA executed law enforcement across the whole nation to remove unauthorized repeaters and signal boosters which harm the service quality, where 264 points of interference were removed with a total number of 315 devices and 850 antennas during Q2-2023.