How to Communicate with the NTRA

In the framework of the National Telecom Regulatory Authority’s (NTRA) empathy to improve the quality of telecom services and raise the levels of user satisfaction with the services available, NTRA provided new channels to communicate with telecom users, through which it aims to receive, check and resolve their complaints.

NTRA’s call center acts as a second level of service for receiving complaints; since it receives the complaints of telecom users post failure to reach out for a satisfactory solution with operators or service providers. In fact, the call center seeks to figure out satisfactory solutions for users’ complaints within the rules set forth by the Law of Telecommunication No.10 of 2003.  

Communication Channels