Telecom User Complaints

A key strategic goal of the NTRA is to enhance the telecom services quality and to raise the customers’ satisfaction level. Hence, NTRA measures the level of telecom customers’ satisfaction on tracker basis regarding the provided services. The process is conducted through NTRA Call Center that receives customers’ complaints, investigates them and responds to customers. Moreover, NTRA implements periodic surveys to assess customers perspective and their satisfaction with the telecom services in the Egyptian market.