NTRA Requires Telecom Companies to Provide Free Mobile and Fixed Internet to Customers
10 July 2025 — Press Release
In response to the technical disruption affecting some telecommunications services due to the fire at Ramses Exchange, the National Telecommunications Regulatory Authority (NTRA) took immediate action to mitigate the impact on users and ensure their rights are protected.
NTRA instructed all telecom companies to implement prompt compensatory measures for affected customers, covering both mobile and fixed internet users. The compensation measures include:
Mobile services: 1 GB of free internet for affected customers.
Fixed internet services: 10 GB of free internet on the affected fixed line, or 5 GB free on the mobile line if fixed line service was disrupted.
The NTRA reaffirmed its ongoing commitment to ensuring the quality and continuity of telecom services and to taking all necessary measures to prevent similar disruptions in the future.
