In its continuous efforts to enhance the quality of telecommunications services for users, the NTRA’s National Center for Telecommunications Quality Monitoring has issued its Q4 2024 report (October–December 2024) on mobile network performance.
The measurement methodology is based on testing samples of voice calls and data services to evaluate the quality provided by operators in Egypt, using specialized measurement vehicles and equipment. During Q4 2024, measurements covered 139,000 km across main and secondary roads in cities and villages. Voice quality measurement was updated to include VoLTE technology, reflecting the latest innovations that improve the user experience.
Key Service Quality Indicators
Voice Service Quality:
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Call Setup Failure Rate: Percentage of call attempts that fail to connect.
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Call Drop Rate: Percentage of calls disconnected before completion.
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Call Setup Time: Time taken to establish a call from initiation to answer.
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Voice Quality: Clarity and audibility of the call.
Data Service Quality:
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Download Speed: Average download speed for the lowest 10% of sample measurements.
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Upload Speed: Average upload speed for the lowest 10% of sample measurements.
Voice Quality Observations (Q4 2024)
| Operator | Total Areas Measured | Areas with Poor Voice Quality (Dec) | Areas with Poor Voice Quality (Oct) |
|---|---|---|---|
| Vodafone | 114 | 2 | 6 |
| Orange | 114 | 8 | 4 |
| E& | 114 | 7 | 11 |
| WE | 114 | 2 | 5 |
Data Quality Observations (Q4 2024)
| Operator | Total Areas Measured | Areas with Poor Data Quality (Dec) | Areas with Poor Data Quality (Oct) | Avg Download Speed Dec (Mbps) | Avg Download Speed Oct (Mbps) |
|---|---|---|---|---|---|
| Vodafone | 114 | 4 | 6 | 52 | 50 |
| Orange | 114 | 0 | 0 | 48 | 46 |
| E& | 114 | 3 | 4 | 57 | 55 |
| WE | 114 | 1 | 1 | 83 | 88 |
Measures to Improve Service Quality
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Wi-Fi Calling Deployment:
NTRA launched Wi-Fi Calling across Egypt, enabling high-quality voice calls indoors where mobile coverage is limited, without additional user fees. -
Quality Penalties Mechanism:
Mobile operators signed quality penalty agreements. Companies failing to meet standards are required to invest double the penalty amount under NTRA supervision to enhance coverage and service quality in designated areas. -
5G and eSIM Deployment:
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Licenses for 5G mobile services were granted to the four mobile operators in Egypt, totaling $675 million.
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The eSIM technology was launched to improve user experience and simplify connectivity.
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Network Expansion:
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748 new base stations were approved in Q4 2024, bringing the total for 2024 to 3,102 new stations, improving coverage and network quality indicators.
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This report reflects NTRA’s ongoing commitment to enhancing telecom infrastructure, improving service quality, and providing advanced technologies for Egyptian users.
