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NTRA Issues Q2 2025 Report on the Usage Indicators of Mobile Wallets Operated by Telecom Companies
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 10 September 2025

As part of supporting the State’s strategy to achieve financial inclusion, the National Telecommunications Regulatory Authority (NTRA) continues to coordinate closely with telecom service providers to foster a digital payments environment and establish regulatory frameworks governing mobile wallet services. These efforts contribute to expanding the use of electronic payment methods and accelerating the transition from a cash-based society to a cashless one.

In line with its commitment to raising consumer awareness about digital payment tools, NTRA has issued its Q2 2025 report (covering the period from April to June 2025) on the usage indicators of mobile wallets offered by telecom operators. The total number of active mobile wallets reached 46.3 million nationwide, with 718 million financial transactions conducted, amounting to a total value of EGP 943 billion.

Market Share Breakdown

Mobile Wallet Distribution by Operator:

  • Vodafone Cash: 55%

  • e& Cash: 21%

  • Orange Cash: 19%

  • WE Pay: 5%

Distribution of Financial Transactions by Operator:

  • Vodafone Cash: 78%

  • e& Cash: 11%

  • Orange Cash: 10%

  • WE Pay: 1%

Distribution of Transaction Value by Operator:

  • Vodafone Cash: 81%

  • e& Cash: 10%

  • Orange Cash: 8%

  • WE Pay: 1%

Year-on-Year Comparison (Q2 2025 vs. Q2 2024)

The report shows significant growth in mobile wallet usage:

  • 29% increase in the number of mobile wallets

    • (46.3 million in Q2 2025 vs. 35.8 million in Q2 2024)

  • 80% increase in the number of financial transactions

    • (718 million transactions in Q2 2025 vs. 397.7 million in Q2 2024)

  • 72% increase in total transaction value

    • (EGP 943.4 billion in Q2 2025 vs. EGP 547.6 billion in Q2 2024)

Breakdown of Services Used Through Mobile Wallets (Q2 2025)

Distribution of Number of Transactions by Service Type:

  • Wallet-to-wallet transfers: 54%

  • Mobile/internet recharge: 20%

  • Deposits: 19%

  • Cash withdrawals: 5%

  • Other payments (donations, utility bills, shopping, etc.): 2%

Distribution of Transaction Value by Service Type:

  • Wallet-to-wallet transfers: 71%

  • Deposits: 15%

  • Cash withdrawals: 11%

  • Other payments: 2%

  • Mobile/internet recharge: 1%

Distribution of Cash-In Sources:

  • Bank account to wallet (InstaPay): 65%

  • Direct cash deposits: 22%

  • Incoming international remittances: 7%

  • Bank card deposits: 3%

  • ATM deposits: 3%

Distribution of Cash-Out Activities:

  • Cash withdrawals: 79%

  • Other payments (donations, bills, shopping): 15%

  • Mobile/internet recharge: 6%

Key Measures and Initiatives Taken by NTRA in Q2 2025 to Boost Mobile Wallet Usage

Strengthening User Protection and Reducing Fraud

NTRA issued a regulatory decision requiring all mobile operators providing mobile payment services to apply enhanced security controls to mobile wallets to reduce fraud risks and increase consumer protection.

Enabling International Remittance Reception via Mobile Wallets

NTRA approved the activation of incoming international bank transfers directly to mobile wallets in Egyptian pounds (IMR), facilitating easier financial support from Egyptians abroad and increasing the use of official digital channels.