NTRA adds E-Wallets to My NTRA interactive service range
 22 April 2022

The National Telecommunications Regulatory Authority of Egypt (NTRA) has recently added E-wallets Service to the range of services included within its interactive app; My NTRA. Using their ID number, users can identify the e-wallets registered with their name across the networks of the four mobile operators in Egypt’s market, and across banks as well. Users may also cancel such wallets via My NTRA. It’s worth noting that each user has the right to create three e-wallets at maximum, in accordance with the regulatory frameworks established by NTRA and the Central Bank of Egypt. E-wallets Service was actually added after users’ feedback, complaints and needs were checked as well as in line with NTRA’s role to improve basic telecom services for individuals and corporations, boost user’s experience and ease up the process of providing services via mobile.  

As for Corporate Services, NTRA has also added the licensing services for wireless telecom devices to the range of interactive services encompassed in My NTRA, in order to carry out all procedures related to permits, licenses and custom clearances of telecom services via app. Furthermore, this step aims to provide NTRA’s services online, in conjunction with the State’s policy to uphold digital transformation.

My NTRA interactive app had been previously launched by the end of the past year, and is considered a leading app worldwide having a large number of integrated services for end-users. Downloaded for about 2 million times so far, My NTRA includes many interactive services starting with My Numbers, through which users can know the number and count of owned mobile lines per each operator in Egypt’s market without visiting the branch in person. Services also include dialing the free-of-charge Unified Code to inquire about or cancel entertainment services, in response to the users ‘complaints, which have been recently monitored, about extra charges on monthly packages. Furthermore, NTRA also provides Operators’ Points of Sale (PoS) Interactive Service through which users can search for the locations and addresses of the operators’ official points of sale in Egypt’s market. Users can also escalate their complaints to NTRA, or inquire about and track the status of the already existing ones via Complaints Section, in case no satisfactory solution was reached with operator. They can also test and measure the speed of Wi-Fi or data internet service, connected to mobile phone, via Internet Speed Check on My NTRA

For Android users, My NTRA can be downloaded from Play Store via:


For iOS operating systems, users can download My NTRA from App Store via:


Users can also dial 155 to inquire about the services and benefits of My NTRA interactive app.