The National Telecommunications Regulatory Authority of Egypt (NTRA) launched an awareness campaign for the people of determination in Sign Language in order to raise awareness of their rights during the different phases of service availing, and to introduce the services provided to them by NTRA. This step comes in line with the recommendations made by NTRA User Rights Protection Committee, and NTRA’s role to raise the people of determination’s level of awareness of their rights. It also comes in consolidation with their rights to receive all telecom services available in Egypt’s market and confirms NTRA’s policy to quickly integrate the people of determination into the process of digital transformation and enable them to have an easy access to telecom and internet services, being a part and parcel of the Egyptian society.
The activities of the awareness campaign launched by NTRA will continue until the end of this year, coinciding with the International Day of People of Determination, on the third of December. They will include a detailed explanation of services through a series of Sign Language videos about the most important services that people of determination can benefit from, such as, the service of receiving and resolving complaints in Sign Language, that can be made via video calls on NTRA’s website https://tra.gov.eg, through which complaints are received, followed-up and resolved. The campaign also clarifies other channels through which service could be obtained, like My Numbers on NTRA’s interactive app, My NTRA, where the number of the lines registered in the user’s name can be identified along with their count without the need to physically visit the operator’s outlet. Furthermore, other services include Operators’ POS where it’s possible to identify the location and address of the official sales outlets for mobile operators in Egypt’s market. Among the services explained is also Quality Map that introduces to users the best operators in terms of voice and data transfer services within areas specified by users on the interactive map, as well as the Unified Code service *155#, through which it is possible to inquire about or cancel entertainment services. Services also include Mobile Money on My NTRA where mobile wallets registered in the user’s name within the database of the 4 mobile operators in Egypt’s market as well as banks can be identified, and cancelled upon wish. My NTRA also provides Speed Testing Service, which enables users to test and measure the speed of internet services connected to the mobile phone, whether through Wi-Fi or mobile internet. These all come in addition to awareness videos made in Sign Language to inform users of their rights during the three phases of obtaining services: “Subscription, usage and billing.”
Moreover, this campaign adds to a series of initiatives launched by NTRA to empower people of determination and ensure they have an easy access to telecom services. Such initiatives include providing a mobile line for people of determination with a 50%- discount on monthly packages, entailing voice and internet services provided by licensed mobile operators in Egypt’s market. NTRA also directed telecom operators in Egypt’s market to give priority to the people of determination while carrying out transactions in telecom branches without waiting, while operators were also instructed by NTRA to prepare their branches in accordance with the Egyptian Engineering Code to suit their needs.
It’s worth noting that the series of awareness videos will be published consecutively and periodically on NTRA’s YouTube channel through the following link: